All claims for damaged or defective goods must be submitted within 7 days of delivery. Your claim must be sent to us by email and include your order number and contact information.
We regularly monitor the status of our shipments to ensure your product will be delivered within the estimated delivery time however, please allow for up 10 days before notifying us of a failed delivery. If the claim is deemed to be the fault of Toro Sports UK, we will cover the expense of a full refund or replacement goods. If the claim is deemed to be the fault of the consumer, no refunds or expenses will be covered by us.
Reasons for returned goods that the consumer is liable for;
- If you have provided an address that our designated courier deems to be insufficient, the goods will be returned to us. You will then be liable for the reshipment cost after the delivery address has been updated.
- If you arrange a redelivery with our courier and again miss the service – the goods will be returned to us and you will be liable for the reshipment cost.
- Returned goods sent to us without prior notification will not be refunded by us. We do not accept returns based on the buyer’s remorse. Any valid returns or exchanges must be arranged with us by email before you send the goods.
Should you need to return your items, please notify us by email and await our instruction to send them to our facility;
We will notify you by email once we have receipted the goods and process your refund or replacement items accordingly.